Support

Payment support

• Payment failedAsk the user to update their card in the Stripe customer portal, then recheck /billing after the webhook updates entitlement status.
• Cancel subscriptionSend the user to the Stripe customer portal. Canceled users keep access to their first memory palace.
• Lost paid accessConfirm the shared account id, Stripe customer id, subscription id, and latest webhook event before changing access manually.

Revenue operations

• Stripe payoutsConfirm bank account, payout cadence, and payout currency in Stripe.
• Tax settingsConfirm Stripe Tax or manual tax settings before inviting paid users.
• ReceiptsConfirm Stripe receipt emails and customer invoice emails are enabled.
• Business identityConfirm statement descriptor, support email, and business profile.
• Customer emailConfirm checkout collects the email needed for billing support.

Next decision point

1. Improve free-to-paid conversion if second-palace blocks are high but checkout starts are low.
2. Add annual pricing if monthly subscriptions convert but churn quickly.
3. Prioritize study/review features if paid users create palaces but do not return often.